356ace's Terms and Conditions — Please read before use

01 General Terms & Conditions

By using the 356ace website, you are considered to have automatically agreed to these terms and conditions. If you disagree with any part of these terms, please refrain from using the 356ace platform.

These terms and conditions constitute a legally binding agreement between 356ace and its users. 356ace reserves the right to modify or update these terms at any time, and changes take effect as soon as they are published on the website.

By accessing or using the 356ace platform, you confirm that you are at least 18 years of age and that online gaming is legally permitted in your country or region. This responsibility rests entirely with the user.

02 Account Registration & Management Policy

To register an account with 356ace, you must provide accurate and genuine information. Opening an account with false or misleading details is strictly prohibited and will result in immediate account termination if discovered.

• Each individual may only register one account — duplicate accounts are strictly prohibited
• Never share your account login credentials with anyone
• Accounts may not be sold or transferred to another person
• Verification of the mobile number and email address provided at registration is mandatory
• KYC verification using a national ID is required before processing large withdrawals
• If unauthorized access to your account occurs, notify 356ace support immediately

356ace reserves the right to temporarily or permanently suspend any account at any time and for any reason, particularly where there is evidence of suspicious activity or a breach of these terms.

03 Deposit & Payment Policy

356ace supports the most popular mobile banking methods in Bangladesh. All transactions are processed through secure, encrypted channels.

• Supported payment methods: bKash, Nagad, Rocket
• Minimum deposit amount: BDT 100
• Maximum single deposit: BDT 50,000 (without KYC verification)
• No service charge on deposits — 356ace does not deduct any fees
• Deposits are typically credited to your account within 2–5 minutes
• Only use payment methods registered in your own name

If you experience a deposit issue, contact support with your transaction ID and a screenshot. If the deposit is confirmed successful after investigation, it will be credited to your account within 24 hours.

04 Withdrawal & Payout Policy

Withdrawals on 356ace are fast and hassle-free. Funds are typically sent within 5–15 minutes of a request, subject to certain conditions being met.

• Minimum withdrawal amount: BDT 300
• Maximum daily withdrawal: BDT 200,000 (KYC-verified accounts)
• KYC verification is mandatory to process a withdrawal
• Wagering requirements must be met before withdrawing winnings earned from a bonus
• Withdrawals can only be made using the same method used for the deposit
• Suspicious transactions may require additional verification
• No service fee is charged for withdrawals

If a withdrawal is delayed or you experience any issues, contact the 356ace 24/7 support team via live chat. We always aim to resolve issues as quickly as possible.

05 Bonus & Promotion Terms

356ace regularly offers a variety of bonuses and promotions for both new and existing members. Each bonus comes with its own terms, which must be read before acceptance.

• The welcome bonus applies to first deposits only
• Wagering requirements per bonus range from 10x to 30x
• Bonuses are generally valid for 7 days — any unused bonus will expire at the end of this period
• Multiple bonuses cannot be used simultaneously unless explicitly permitted
• Bonus abuse, such as using multiple accounts or a VPN, is strictly prohibited
• A maximum withdrawal limit may apply to winnings earned from free spins

356ace reserves the right to modify, suspend, or cancel any bonus offer at any time. Check the 356ace promotions page regularly to stay up to date on current offers.

06 Gaming Policy & Fair Play Guarantee

All games on 356ace are developed by internationally certified software providers and powered by Random Number Generator (RNG) technology. Every game outcome is entirely random and cannot be influenced by any party.

• The RNG of all games is audited and certified by an independent third party
• RTP (Return to Player) information for each game is available within the game interface
• Any modification or hacking of gaming software is strictly prohibited
• Using bots or automated software to play games will be considered fraud
• If a technical issue occurs during a game, 356ace will make a decision after conducting a proper investigation
• In Live Casino games, the dealer's decision is considered final

For Sports Betting, 356ace uses official match results. If a match is cancelled or ends in a draw, the bet amount will be refunded or settled according to the applicable rules.

07 Responsible Gaming Policy

356ace believes gaming is a form of entertainment, and we are committed to ensuring that no member suffers financial or psychological harm as a result of excessive gaming.

• Set deposit limits — daily, weekly, or monthly
• Self-Exclusion Option: take a break from your account for a set period
• Reality Check Notifications: you will be reminded of your playtime at set intervals
• Cooling-off period: take a break ranging from 24 hours up to 30 days
• You may contact support to request full account closure

If you feel that gaming is getting out of your control, contact the 356ace support team or Responsible Gaming Page Visit.

08 Privacy & Data Protection

Protecting your personal information is one of 356ace's core responsibilities. We collect only the data necessary to provide our services and store it securely.

• Personal information is never sold to third parties
• All data is protected with SSL 256-bit encryption
• Payment details are never stored on 356ace servers
• You have the right to request deletion of your personal data

For more details, visit our Privacy Policy Visit the page.

09 Account Closure & Termination

You can contact 356ace support at any time to request account closure. Please withdraw your balance before closing your account.

• Account closure on user request — processed within 48 hours
• Immediate closure for terms violations — without prior notice
• In cases of fraud or irregularity, account balances may be forfeited
• Appeals for closed accounts can be submitted through support

10 Dispute Resolution Process

For any disputes or complaints, please contact the 356ace support team first. We are able to resolve most issues directly.

• Step 1: Contact us directly via live chat
• Step 2: Send full details and supporting evidence via email
• Step Three: Formal Review by 356ace (7 Business Days)
• Final Step: Filing a Complaint with the Curacao eGaming Licensing Authority

356ace's decision is final in all dispute resolutions, though a fair and impartial investigation is always guaranteed.

11 Terms Amendment Policy

356ace reserves the right to update these terms and conditions at any time. Members will be notified of major changes by email or in-platform notification.

• Changes take effect from the date they are published
• 7 days' notice will be given for major changes
• If you do not agree to the revised terms, you may request to close your account
• Continued use of the platform after any changes will be considered acceptance of the updated terms

The last updated date is always shown at the top of this page. We recommend checking back regularly.

12 Contact & Support

If you have any questions about these terms and conditions, the 356ace support team is always ready to help. Our support is available 24/7, seven days a week.

• Live Chat: click the chat button at the bottom-right of the website
• Email: [email protected] (typically responds within 15 minutes)
• Support languages: Bengali and English